Xiaolin’s story 

Sometimes in your Home Care journey you may decide to switch providers because it no longer serves your care needs. This was the case for one of BCD's aged care customer Xiaolin, who needed urgent access to nursing care, and a provider who took the time to understand cultural diversity and inclusion. 

Within a week of commencing his customer journey with BCD, our Registered Nurse Kim, was able to attend to his wound management and with holistic care, ensuring proper cleaning, dressing, and monitoring to prevent infection and promote healing. 

At BCD, we believe that the best way to grow is by listening deeply to those we support. Forget 'build it and they will come, let’s create something great together, weather the challenges and celebrate the wins along the journey. 

Every story and experience shared by our customers is not just feedback, it's guidance. And what better way to understand what matters than by inviting our customers to join us in shaping the future of BCD? For the second consecutive year, our team hosted the Customer Planning Strategy Day, an event where our customers, their families, and their carers share insights, experiences, and hopes for the future. This day has become one of our most anticipated events, filled with powerful conversations and heartfelt stories that bring our mission into focus and drive our team forward with renewed purpose.