Welcome to your BCD Village- Meet Your Senior Care Worker
Have you ever felt completely alone when trying to navigate your NDIS support? If you're thinking about switching NDIS providers, you might be feeling overwhelmed.
Perhaps you've been left without care at a critical time or been frustrated with inconsistent support and having to always repeat your story.
You might have experienced long waits, no calls back or speaking to someone who seems more interested in your funding details than your support needs.
But imagine a different experience, one where finding you the right support for your needs is the priority and you are welcomed from the first moment your phone call is answered.
You're definitely not alone and there really is a better way.
Let us introduce you to the
BCD Senior Care Worker model,
an approach to care that supports your care needs throughout all stages of life to help you reach your goals and manage the unexpected challenges.
Our Senior Care Workers add an extra layer of personalised support, working alongside your Care Worker Circle to make sure your needs never fall through the cracks.
Here’s what one customer’s family shared after making the switch to BCD:
“I helped my father move to this provider after receiving extremely dissatisfactory care from the last. I’m so happy I did, he receives the care that he desperately needs, the carers have become like family and he is generally so much happier than he has been in a really long time. They’ve helped me understand so much about support during a really hard time. Just couldn’t ask for more.”
This kind of experience is exactly why we designed our Senior Care Worker model - so every BCD customer receives consistent, personalised support.
Based on 22 years of supporting locals and listening to their valuable feedback, we think of our Senior Care Worker model as providing a village of support around our customer’s and their families.
Keeping Your Support Proactive
An important part of our approach is the Senior Care Worker role. From day one, your Senior Care Worker adds an extra layer of personalised care, working alongside your dedicated Care Worker circle.
They're there as your go to person and key contact, ensuring everything runs smoothly behind the scenes. They deeply understand your story, your support needs and preferences, so you never feel like 'just another name on the roster.
Your Senior Care Worker regularly checks in, listens closely, and communicates clearly and proactively, always with your comfort and goals in mind.
They make sure everyone in your Care Worker circle understands your needs and what's important to you, so they’re ready to provide support in exactly the way you prefer.
It’s about making sure you always feel heard and supported throughout your care journey with BCD.
Your Senior Care Worker helps by:
Working closely with your Care Worker circle, ensuring everyone's clear about your goals and the best ways to support you.
Proactively identifying potential risks or needs early-whether that’s sharing essential health information, such as allergies or medical conditions, or arranging preventative measures to avoid issues later on.
Completing internal BCD assessments and making sure they're completed promptly, so you always have up-to-date information for your support plan.
Regularly checking in with you throughout your NDIS plan period, ensuring your supports remain aligned with your goals and proactively adjusting supports if needed.
Communicating in whatever way suits you best-phone, email, or text-so staying in touch feels easy and comfortable.
Monitoring NDIS funding so we can ensure the best use of NDIS funds. This ongoing oversight is especially valuable when preparing for your regular NDIS plan review or when life changes unexpectedly, and you need support with requesting an unscheduled review from the NDIA.
Anticipating future support requirements and making sure everything's arranged well ahead of time.
A big part of your Senior Care Worker's role is care planning and being alert to potential risks or future changes, putting proactive steps in place to keep you safe and supported.
Whether it’s something as simple as clearly communicating an allergy or medical condition to your Care Worker Circle or developing comprehensive plans to handle more complex support needs, they keep a careful watch to ensure your support stays on track.
Real Stories, Real Customers – Carol’s Story
This proactive care planning and monitoring of support is important during big life changes, like when your health needs change or the unexpected happens.
Take Carol, one of our BCD customers who recently shared their life changing story. When health struggles began to take their toll, it became clear that Carol needed not just support, but a supportive environment where her wellbeing could be truly nurtured and supported as her care needs changed.
After careful planning and collaboration with Carol, her loved ones, and her broader support network, the move to one of BCD’s Supported Independent Living homes was made with great care and attention to her emotional and physical needs.
With round-the-clock assistance from experienced care workers and BCD’s in-house Clinical Services and Nursing Team, Carol is never alone in managing her health.
This proactive and holistic approach means Carol is no longer reacting to health crises, she’s staying ahead of them.
While you may not meet everyone in person, each BCD team member is part of your village when you start your care journey with us.
They play a quiet but important role in keeping your support consistent, reliable, and shaped around what matters most to you.
In our next post, we’ll introduce you to the Care Worker Circle, the dedicated team who work alongside the Senior Care Worker to surround you with consistent, quality support so you can reach your goals.
Need Help?
If you're exploring your options and wondering what a more meaningful kind of support could look like, we're here when you're ready and to answer any questions you may have.
Feel free to reach out if you'd like to learn more about our disability supports. Call the BCD team on 1800 275 223, we’re here to help you.
At BCD, our disability supports are all about helping individuals with disabilities achieve their goals, grow their independence, and enjoy a life full of possibilities.
Learn More About Changing NDIS Providers
You can read our guides to learn more about Changing NDIS Providers or check out our Frequently Asked Questions page, we’re here to help!