Welcome to our Village- Meet The BCD Service Engagement Team
Have you ever felt like you were just a number? When you’re looking for a new NDIS provider or changing from your current provider, the process of calling around can feel impersonal and overwhelming.
You might have experienced long waits, no calls back or speaking to someone who seems more interested in your funding details than your support needs.
But imagine a different experience, one where finding you the right support for your needs is the priority and you are welcomed from the first moment your phone call is answered.
At BCD, the heart of our approach is something we call the Senior Care Worker model, built on relationships, consistency and trust.
It all starts with that very first conversation with a real person, not a recorded message.
From the moment you speak to our Service Engagement team, we’re ready to listen and connect you to the kind of support that will truly make a difference.
We see care and support as a community effort, much like a village, where many caring people quietly work together behind the scenes to ensure you feel truly valued, understood and supported throughout your care journey with us.
Your First Friendly Face – The Service Engagement Team
When you first reach out, you won’t speak to a call centre or fill out endless, confusing forms without help. Instead, you’ll meet someone who genuinely cares about your story.
Our Service Engagement Team are here not just to answer questions but to listen deeply and understand your needs.
The goal is to keep it simple so you'll never be left wondering what happens next.
Making Things Clear, Calm and Comfortable.
During our first conversation with you, we will ask a few questions about you and what your needs are.
This is so we can make sure we meet your expectations and match you with
a care team with the skills that are needed to give you quality service.
Our Service Engagement team explain how we work, help you with any paperwork, and direct you to the next step.
It’s all about giving you a warm welcome and making sure you feel informed, supported and confident to make decisions alongside us as partners.
“It’s rewarding to be welcomed into someone’s home and invited through the doors and trusted to understand what care and support means for them”
Matching Your Needs To The Right Support
The very first conversation you have with the Service Engagement team helps them match you with the right support for your needs.
We listen to what your goals are and what kind of supports you need so that we can find you the right match.
“I helped my father move to this provider after receiving extremely dissatisfactory care from the last. I’m so happy I did, he receives the care that he desperately needs, the carers have become like family and he is generally so much happier than he has been in a really long time. They’ve helped me understand so much about support during a really hard time. Just couldn’t ask for more.”
You’re More Than a Number - You’re Part of Our Village of Care
From the moment you first talk to us, we want you to feel recognised, respected, and valued.
It’s the little things, like listening to your story, checking in to see how things are going and understanding your personal preferences that really matter most.
Here, meaningful support isn't just a promise, it's part of who we are and how we operate every single day. If you’re looking for support that truly makes a difference, get in touch through our contact form – we're here to help.
What Happens Next?
After your first conversation with our Service Engagement Team, we begin planning the day to day supports that will form the foundation of your care experience.
In our next post, we’ll introduce you to the role of the Senior Care Worker, who is responsible for care planning and the Care Worker Circle, the dedicated team who surround you with consistent, quality support so you can reach your goals
Need Help?
If you’re considering a fresh start, we’d love to be your first friendly face. Reach out for a chat, we’re here to listen.
At BCD, our disability supports are all about helping individuals with disabilities achieve their goals, grow their independence, and enjoy a life full of possibilities. Talk to our care team today. Call the BCD team on 1800 275 223, we’re here to help you.
Learn More About Changing NDIS Providers
You can read our guides to learn more about Changing NDIS Providers or check out our Frequently Asked Questions page, we’re here to help!
Real Customers, Real Stories
You can read more about how BCD is changing lives through trust and support through our services, like disability supports.
We've supported many people in reaching their independence goals, like John, who lives with an Acquired Brain Injury and successfully returned to work. You can read John’s story here.